Absolutely. When they streamlined the grievance process, in 1998, it was six or seven steps at the time, and they brought it down to two steps. That was to expedite the process, to make it more informal, and to make sure the connection was there. The system is very transparent and very fair. There is procedural fairness. They show everything that's going on. Once someone has put in for redress of a grievance, that person can follow step by step what is happening to the complaint. If it stops at one point because the CDS doesn't have the authority, then it would revert to a civilian lawyer system--
On February 16th, 2011. See this statement in context.