In my mind, it's just good relations. I find that when doing logistics-type business, it is always better once you start interacting with people, and you build that personal relationship in addition to the mechanics of building a framework agreement. It's just the reality of having an operating concept that perhaps you can ensure is workable. That, in and of itself, would require a level of interaction that will build relationships.
On November 17th, 2011. See this statement in context.