Thus far the minister has not been able to persuade his cabinet colleagues that the CDS should be able to have, to put it in colloquial terms, cheque-writing ability. Given that this legislation doesn't contain any redress to these suggestions by Supreme Court justices and given that the guideline set out by Privy Council in June is an appearance of a step rather than the reality of a step, we're left with a situation in which people are unnecessarily aggravated: “The good news is that we're moving to Moose Jaw; the bad news is that we just lost $100,000.” It's hard to retain a sense of fairness if you can't even sue and the grievance process goes nowhere.
Within your experience what stories, if you will, have affected you the most when people have come to you as the ombudsman and have expected you to fix the situation?