There are many about relocations that have to do with door to door, for instance. People are grieving the fact that in order to.... When you move from one house to another, when you are posted across the country, the system allows you to do it within five days. If you take more than five days, you have to show reasonable effort that you have done the door to door. A lot of people are incurring additional costs out of pocket because the system does not allow that, and they have to justify why it took so long.
We know at this stage that 1,500 claims are in a backlog with the director general of compensation and benefits, 1,500 claims that have to do only with door to door, people claiming they incurred more expense. There's a backlog to address that.
We know that when the decision is taken, some of those claims will eventually go to a grievance, because people will grieve the decision. Right now we have about 215 grievances at the first level that have to do with moving.
You're right that the grievance process has evolved over the years. It's better than it used to be. It used to follow the chain of command, from the captain up to the CDS. Now it's only two layers, the immediate authority and the final authority. There has been a lot of improvement in the authority levels, and there has been a lot of improvement in the delays. The director general of the Canadian Forces grievance authority has now changed the delays. Redress should not stay at a level too long.
We know there is a big backlog, and I am doing a mini-systemic—I call it “mini” because its more drilling down to the details on all those backlogs and the delays with the director general of compensation and benefits. A lot of them have to do with financial issues. A lot of them have to do with moves across the country.