Since the office first came into being, in 1998, we have been putting out an annual report. And over those 15 years, the most common complaint, the one that always ranks at the top of the list, has to do with benefits and compensation. That's not necessarily negative. I spoke to the Chief of the Defence Staff. In fact, we advise people within the chain of command. It helps for them to know what those in uniform are concerned about. What's more, I would say that personnel, compensation, benefits, salaries and so on account for—and my figures are not necessarily precise—at least 51% of the department's total budget.
Naturally, any change to a regulation or act has consequences for personnel. Our job is to serve members of the defence community. We're talking about a human element. So anything that affects their finances has consequences for them, their families and so forth. So it happens a lot. In the office's 15-year history, that has been the number one reason for people's complaints or dissatisfaction.