We focused on our awareness program. I mentioned earlier that I had visited 16 bases so far. There are 28. I don't think I'll have time to make it to all of them. People are more aware of what we do. For instance, when I was hired, they called me the military ombudsman. And because of that, many of DND's civilian employees were under the impression that the office was only for military personnel, not civilian employees. So we did a great deal of education, through base visits, kiosks and such. We educate people on what we do and we listen to what they wish to share with us. Anytime I return from a base, I always have 30 or so more complaints. The people who submitted those complaints may not have contacted us by phone.
On February 4th, 2013. See this statement in context.