Thank you for that.
We are going to continue to try to improve the system. Part of the reform of the grievance system is part of Bill C-15 in response to recommendations made by Chief Justice Lamer.
As ombudsman, you undertook a study on the grievance system and you've spoken publicly a number of times about it. Can you tell us, sir, the role that the ombudsman plays in the grievance system? Perhaps you can also outline some of the other types of complaints and investigations you undertake and if the proposed legislative changes would assist in resolving some of those complaints.