He says he's been asking for this for almost 10 years. He says we're not really measuring performance, in the sense of what treatments work when it comes to OSI. Where are we on that? I understand the database that Stats Canada is doing will be helpful, but what about measuring for which treatments work and which don't? I think that's pretty key to determining whether we're doing a proper job to help people. This is not a criticism of people's intentions. But we're still hearing these stories about people who aren't being helped, who think they could be helped. We don't have a handle on it. We hear, for example, that measuring the length of waiting lists is a good way to measure whether we're providing the service, but I'm not sure that's accurate.
On April 29th, 2013. See this statement in context.