I would offer you two opportunities. One is to have the individual approach his chain of command. That's what the chain of command is there for—to lobby, advocate, champion on an individual's behalf. That's the first thing. The second thing I would invite the individual to do would be to go to the joint personnel support unit. There is one in Halifax, as there is on every base. Between those two avenues, I have full confidence that the individual's problem will be addressed. That's what they're there for.
On October 25th, 2011. See this statement in context.