What he will get, if I may, Mr. Chair, is a referral to the authorities who have the responsibility and the authority to intervene or act on the member's concern.
A big part of what we do is help provide options for members and families when they are navigating complexity. The family, at the end of the day, makes a choice that is in their best interests, and they balance it against a host of factors that again makes every family case unique.
He certainly can get information. He can certainly get help navigating the bureaucracy. Then he has to make some choices based on the expert information he will get from the referral.