If somebody is calling from Esquimalt, for example, we would try to connect them to the family resource centre in Esquimalt.
As an example, this morning our family information line received a distress call from an actual family member who was concerned for the well-being of a military member. I'm happy to report that at least as we're talking now, that situation has been stabilized. Why? Because they exercised a protocol that is developed with community services and with care providers. In this case, what it involved was finding a padre who is closest to that family and having that padre make contact. The padre made contact discreetly with the family member, and in that way was then able to get connected to the military member to be able to stabilize, assess, and at least supervise while we look for additional care supports.
Again, the padres have their network of supports that also come to bear once they intervene. Every case is unique. Every case is different. What we try to do is energize the network of care providers who each bring their own skills to bear in a particular way. This family was comfortable with a padre. Another family might be more comfortable with a social worker. Another family might be more comfortable being connected to peer support. It's really hard for me to give you a standard answer. We try to listen to what the families' needs are and respond in the way that's most appropriate for them.