I'll say it, but...the hospital can't work on the rank structure. It just doesn't work.
When I was told to take this “President's Choice” insulin, that hurt. That was a very painful experience. It's not like you're taking a pill. You're not taking President's Choice Flintstones vitamins. You're injecting a chemical into your bloodstream. When I said, no, I'm not going to take this stuff, I was very calm, cool, and collected about it. I just said, “No, ma'am. That's not what was prescribed to me.”
I had a sergeant pull me aside, so I was expecting this sergeant to explain to me the proper procedure to get my insulin. Just another battleground, right? Instead, he pulled me into an office and just chewed me out, because apparently I missed a “ma'am” or a “sir” or something in there.