Well, I think on the parents there may be a two-part answer, one from me and one from Colonel Blais.
From my point of view, parents are a population that is an extra challenge for us, because they aren't necessarily located where the member is or where the rest of the family is. However, the best advice I can offer is to call 1-800-866-4546. Call the family information line. They can help that parent navigate to get the information they need whether or not they're in the same city or the same vicinity.
They have access to programs like what is done from Gander in outreach all over greater Newfoundland to connect with parents who may or may not have their loved ones sitting in their basements or who may or may not have access to information about their loved one on training and deployment. The family information line can play a role in connecting the network of information and support for that parent who may not be near an MFRC and who may not be near a base.