They are trained by a psychologist, who trains them on a number of fronts. It's not a clinical program, so they are not trained to provide treatment. What they are trained in is to listen and to guide the discussion with individuals and groups—we offer groups sessions in OSISS as well. They are also trained to remain outside the fray, to a certain extent, because having suffered, it's easy to self-refer to the individual's illness and be dragged back into it yourself.
That's an important component of the training, that we teach them to listen and to empathize while remaining not aloof but apart from the individual's problems, enough that they can provide the guidance and the coaching that he needs.