The actual programs and their delivery are done by the staff in the integrated personnel support centres, but OSISS is a key player, in that the peer support coordinators have left the armed forces themselves. They have lived the transition experience and they can inform the person of what they can expect, how they may react, how they may feel as they're leaving, and that sense.... It is a huge change from coming into work in your uniform every day, having a chain of command, and being told where to go, where to be, what to do, when all of a sudden, from one day to the next, that disappears. They help them adapt to that reality before they have to face it.
On April 1st, 2014. See this statement in context.