I hate to say I'm copying everything I did before, but it's a program that worked. My vision is easy. I would like to see this office looked upon as a centre of excellence. When people want to know how something works, or get educated or informed on something, I would like for us to be one of the first choices. I believe it's incumbent on us to increase awareness of programs, how things work inside the department, and increase the awareness of the office; educate the community, as I mentioned. I think at the end of the day it's bringing that lasting change. As one of the members of the committee was saying earlier, it's no good to keep putting band-aids on symptoms; we need to get to the root cause.
On May 15th, 2014. See this statement in context.