Well, confidentiality is one of the cornerstones of the ombudsman. There's no doubt about it. There's impartiality, neutrality, and confidentiality. Without confidentiality, we would not have a client base.
The only way that we can ensure those who approach us.... We talk about revictimization. They have to understand and be assured that the information they share with us is confidential and it will not be shared with anyone without their consent to do so. That's a guarantee that we give our constituency up front. It's like trust; once lost, it's lost forever. We cannot, in any way, shape, or form, break the confidentiality we have with our constituency. It just can't happen.