Resources that might support them must be implemented.
When all that happens, I would say offhand that there should be a public affairs office able to manage cases and provide a call centre to direct people. If the case is deemed to be serious, problematic, medical assistance or psychological support would need to be provided.
If we think that focus should be on the victims, the first thing that needs to be done is to ensure their well-being and find ways to take action. I don't know to what extent that has been done so far.