It's very important, and I don't think that right now there's much of that; hence, people are left in the dark. I've been hearing that a lot. When they go through the system they learn after the fact via a peer, a person who went through the system themselves, what they should or shouldn't have done. They need information. That's why it's so important to have somebody there to guide them through the system. I don't think what is offered right now through the VLO is sufficient to provide that kind of information.
On November 22nd, 2018. See this statement in context.