First of all, they know their audience better.
Most importantly, the over-centralized policies of two years ago meant that, for example, on Vancouver Island, you would have had people in your riding who would have had to travel some distance to be processed and that would have turned them off. Doing it all within the local armoury is much more efficient for one thing.
Another problem with the over-centralization, and this problem still exists, is that the medical people need to see every file. I find it a bit ironic that with doctors, who have a pretty strong professional organization, we couldn't say to a doctor, “Can't we accept your opinion on this from Victoria, in Halifax, instead of every file having to go to Borden for central processing?” This is something that I know the army is working on, maybe not desperately but at least hard, to change, but so far, that hasn't changed. However, because of those pressures, the time that the medical people have had working on files has been shortened considerably. That's another factor.
The security clearances have been shortened considerably.
Two years ago, from the time a potential army reserve recruit walked in the door of the army and said, “Gee, I might like to do this” until they could get enrolled, the average time was six months. This is for a part-time job. That has been reduced. I don't know what the figure would be today, but the last time I heard much about it, it had been reduced by probably half anyway. I think that shows the surge.