I agree. I think I said in my opening remarks that there's an old saying that if you can't measure it, you can't manage it.
I don't think that these are areas that the department has done a particular good job in measuring, for sure. I don't have any numbers. I don't have anything I could give you that's concrete, but it is my feeling that you're absolutely correct. It's not enough. They're not doing a good job.