The senior officers do not see what's happening at the lower level. It's up to the CO to talk to his junior officers to find out what's happening at the lower level. The junior officer has to talk to his warrant officers, his sergeants and his men. If the leadership is not doing this all the way down, then it's broken.
When I was in command, I always talked to my men. Where the warrant officer could not hear them, they could talk to me. I don't think that's happening anymore. Everyone's become a manager, not a leader. How do we re-instill this? You have to give the junior officers authority. I had more authority as a lieutenant than 10 years later as a captain in Ottawa.
The thing is, the soldiers are afraid that if they go against their master corporal or their sergeants, their evaluation report will be poor and they won't move ahead. I'll tell you, I've gotten some of those evaluation reports where they couldn't understand. “What did I do wrong? No one told me I was doing badly.” This is how they punish them, and there's no recourse on this.