I think we're in a very similar place to your armed forces. Like you, we now have a service complaints ombudsman. I hate it as the final recourse for complaints, but they tend to be complaints that have gone wrong. Something has definitely gone wrong by that stage, and obviously, it's a question of trying to address things before they get to that level. I think we are in a similar position as the Canadian Armed Forces. It remains a big challenge.
On April 4th, 2019. See this statement in context.