I think that we need to continue to make very clear progress on the OAG recommendations, for example. I think that we need to do a better job of marketing the good-news stories and the progress we are making. We certainly see this reality at our centre. What most people hear about are the negative stories, the things that have gone wrong and the people whose situations have not been adequately addressed. Those cases absolutely exist and they need to be better addressed.
We also have the benefit of hearing some of the positive stories where people say “you've met my needs, this has been resolved, I'm pleased with the outcome”. I think perhaps we need a better public awareness campaign. Absolutely, as General Wynnyk said, the forces don't have it right yet. There's still a lot of work to be done in terms of policy, in terms of structures and in terms of enhancing support. All of that needs to be put in place as a priority.