I don't believe they did that. If they did, they didn't tell us that they did. They asked us extensive questions and looked at our standard operating procedures in terms of how we handle calls, but that is a fundamental premise of our service, that our services are confidential and anonymous.
We do have a series of questions that we ask people, but we tell them straight up front that there is no requirement to provide any identifying information. In fact, we proactively offer to provide them with an alias that can be used to identify them within our database in the event they call back a second time. They can simply say, “I did call previously, and this is the alias I was given,” and then we're able to make a subsequent entry under that name.