Whether it was a cultural factor that they didn't want to reach out or whether it was simply.... What I've certainly noticed working with CAF is that they're very task oriented and they very much have a culture of taking care of their own, so I think that they applied themselves to the best of their ability to do what they could and sought some input, for example, from other military organizations, but I think didn't realize how complex this issue is and didn't realize the need for very specific expertise.
On April 11th, 2019. See this statement in context.