One of the major concerns we hear from transitioning members is the fact that they have to talk to multiple people. There can be two case managers. There can be two rehabilitation programs. It's just the complexity of what's there.
When I speak about a concierge, let me be very clear. It should be a Canadian Armed Forces member. The members who are releasing adapt better and respond better to their comrades. I'm talking about a Canadian Armed Forces concierge service. I think it could be tied into the IPSCs, the joint personnel support units and the IPSCs on the wings or bases. I believe that's a great place for it to be, but I am very certain of the position I take, that it should be a Canadian Armed Forces member. Just for the continuity for the member who is releasing, having that ability to talk to someone who has lived your life, I think, goes an extremely long way.
I think the concierge service is not to do the work but to make sure the member is getting to where he or she needs to be next, or explaining what's coming next, so that we can ease this burden that's placed upon that member. I'm adamant that it should be a Canadian Armed Forces member.