The danger zone when people don't have that care is between their arriving home needing that service and the care not already being in place, and that's when the deaths come.
Going back to that phone line, it's not a hotline. It's a member assistance line. Are they able to communicate with the spouses or close family members, whether the member is in service or on the way out? Will they act when a family member calls because the member is in crisis?