That's a very good question.
In my case, when I went to the second floor for help and was taken seriously, I was given a doctor's note. In the Canadian Armed Forces, when you're on leave, you can't be more than 50 kilometres from home. My family is in New Brunswick, and I live in Quebec City. My other family is in Montreal. I have to drive about two and a half hours to get to Montreal or New Brunswick.
The doctor and the mental health people gave me a note to forward to my superiors so that they would allow me to visit my family so that I could talk about my problem, get some fresh air and, most importantly, get support. I'm all alone at Valcartier, in Quebec City. My immediate family isn't here. What have I received from my superiors? They sent me back my note with a negative response saying that I had to stay at Valcartier because I had mandated programs to attend, and I had to go to my appointments. I didn't have any appointments. I was on leave and needed my family's support. I received absolutely nothing. Nada. Zilch. Zero.
Instead, they started calling me morning, noon and night, without talking on the other end. I contacted the police, but they told me that since I hadn't received any death threats, they couldn't verify who was associated with those phone numbers. This coincided rather well with the major's note refusing to let me go see my family. This went on for months. People went down my street. That was the support I got from my superiors.