Yes, and that depends on the type of complaint you get.
You may get a formal complaint—someone will come to you with an allegation of something and they will present their evidence. That would cause an investigation process to commence. Then again, people may come to you with an informal complaint. That is something completely different. That is something we try—as I tried to do with this particular complaint—to go to the minister to seek further advice on.
The key here is to protect the complainant—to protect the victim, in this circumstance. That was the goal. But, yes, if a formal allegation has been lodged, there is a formal process to be followed.