That which you're reading, sir, has to do with systemic reviews, when you look at policy, procedure or a clump or group of complaints coming out of a similar area. I can, on my own motion, investigate any policy or procedure.
When I have individual victims approach me, the rules are different. I've said it a few times in front of committee, but let me say it one more time. When the victim comes to me, I ask whether they want this held in confidence or whether they want it investigated. This particular victim said they wanted it held in confidence, so I had no powers, rights or motions that I could bring to bear to start an investigation.