That is correct. There was no information provided that would have enabled us to take further action. I think the other element to be conscious of was the confidentiality of the information that the ombudsman held. He indicated certainly in the email exchanges that that was of paramount importance. He would not proceed with any actions unless he had written consent from a complainant. Therefore I was not in a position to share any information. Because of that confidentiality, I should clarify, he did not provide information that would have enabled us to take further action.
On March 26th, 2021. See this statement in context.