As the question demonstrates, certainly we started to see observations as related to both standards of practice and duty of care upon our initial arrival in the long-term care homes. As our teams had better sensitivities to the tasks they were performing and started to see different circumstances, and not only similarities across the five homes we were initially in, but also the variances within the practices in the five different homes, we started to get low-level reporting from our augmented civilian care team, which was the medical team inside the homes. That was reported up the chain of command.
I started to receive reports on that as early as May 7. We started to validate that reporting and confirm it such that I provided a letter to my commander, the commander of CJOC, in writing, one week later, on May 14.