It's difficult for me to describe our supports because there really are so many that it's outside this medium to be able to explain them all. I will maybe address part of your question, at least, with respect to the concerns about COVID-19 and the potential increased demands and how we're handling that.
Initially with COVID-19, in fact, our demand went down, and we were seeing similar things. Some of our civilian colleagues were seeing the same thing. Some of our military partners were reporting the same thing. It was a little difficult to understand exactly why that was happening, but we were all, including the patients, I think, pivoting in that suddenly new circumstance.
We brought in things like virtual care. We had been working on virtual care before COVID-19, but there is no question that the circumstances and context of COVID-19 have really pushed us forward with our virtual care. That is an example where we are really trying to make sure that we are making the mental health care, as well as the psychosocial supports, as accessible as possible even in this new context. It is truly as simple as perhaps picking up the phone and having your mental health interaction with your care provider.
Interestingly, I think this does introduce different barriers depending on who you are and what your circumstances might be, because now if you're having your mental health interaction from your home, and there are perhaps other people living in your home, it may be difficult to find a truly private place to be able to have a phone or a Zoom conversation or something like that.
Interestingly, although I think on balance things like telehealth and virtual care in response to COVID-19 and making sure that we're meeting those needs are helping most of our clients, they may not actually be helping everyone. That is why we are still offering in-person support that is much more on the pre-COVID-19 model as well.