This is a really important line of inquiry, because families are often the very first people to identify that something's off. They will see it long before the individual person, in terms of their own self-assessment or self-awareness. They'll begin to see little things that just don't seem right, and may then begin to say to their loved one, “I'm starting to see you're a little short these days,” and begin to help them self-assess. That is a skill that we can train. It's something that we can teach families to do, to observe, to interact, to intervene, and to provide some of that support that will encourage help-seeking behaviours. If not, then advocate on their behalf.
The challenge is that oftentimes without that training or that support, the tension builds within the household and the family falls apart. We need to pay attention to those caregivers and people within the circle of support. That's why I was saying earlier that we need to think about families not just as spouses, because often the spouse is the first one to notice and the first one to leave. That means that the second circle in that circle of support is the parents. Oftentimes, they'll be the ones who will be attempting to support that person with help-seeking behaviours. They may not have received the information about the 1-800 number and the help lines, so they will start Googling. They start panicking, because they're not in the loop to begin with.
When we use a family lens and we see the family as a key component of the health care team in identifying what needs to be done, identifying when things are going a little off, being there to begin that early identification and early intervention, we support that entire circle of support. That makes a difference.
The organizational culture, recognizing that families are there as a tool and not a burden or a dependant, will have a huge impact on the value and the success of the programs and services that are offered. The programs that are offered to both members and families are amazing. They're well thought out, evidence-based, and the people who deliver those services are doing so with the very best of intentions.
Families are not always aware of what's available—particularly if there is no spouse, or that spouse is no longer available—and that they are able to access or fully leverage those programs.