You also talked about the grievance process, and you said that it has to be timely and responsive. I'm very familiar, as I think some other people around the table are, with how unions operate. Often when we see a spike in the number of grievances and those grievances are prolonged through the process that they go through—whatever process they fall under—it can impact morale. We've heard testimony at committee that people have complained about the length of time that this takes.
How do you address morale when we don't live up to the standards and timelines that we advertise when it comes to these situations?