The efforts of the pilot project that General Simoneau has led over the last number of months have shed some light on some potential going forward. As we stand up this centre of expertise and digitize the process, it will allow us to illuminate areas of concern, whether in policy or unit. As General Simoneau briefed me yesterday, a number of specific organizations had a higher proportion of grievances, which means that we need to intervene and take action.
Having that type of queuing, if you will—think of it as your intelligence feed to do some targeted engagements—is going to help us identify the pockets of resistance that we talked about before, not just individuals and pockets of individuals, but policies that aren't necessarily meeting the intent. Unfortunately, with some policies our hands are tied. I get quite frustrated when a grievance comes across my desk and I find a person is aggrieved, but there's nothing I can do about it because the policy is held at Treasury Board, for example. In fact, the ombudsman's report that's coming out is going to address just that. That's why I'm so keen to see it.
That type of granular analytics is going to be quite useful for the institution.