We ran a pilot project, as mentioned by the chief of the defence staff, and we operated as a board, bringing together around the table all the subject matter experts to find more timely tools to solve the grievances. We intend to formulate a centre of expertise that will replicate what the board did to get through a high number of grievances in three weeks. In three weeks, we pretty much significantly cleared the backlog, as mentioned by the CDS, and I think espousing that new way of doing business will enable us to move much faster for our members.
On May 8th, 2024. See this statement in context.