Mr. Chair, I want to add that people don't file a grievance against someone else. They file it for themselves, because they have been affected by a situation.
We're currently digitizing the entire system. When someone accesses the system from their telephone, the message goes directly to the commanding officer of the unit and the centre of expertise referred to by the chief of the defence staff.
That way, the member is given direct priority. It's no longer acceptable for someone to disregard a grievance. It's a very toxic culture. It's no longer acceptable.
We must also ensure that the right levels in the chain of command are—