We are continuing the modernization of our complaints system overall. The grievance management was addressed first. As you know, last February we introduced the digital form to streamline the process. We implemented as well the grievance committee. It does streamline the process, as you mentioned, in terms of making decisions more rapidly.
This fall we are introducing more advances into the digital space in terms of modernizing the case management system. It allows for better tracking for our case managers and for the complainants, to ensure that they understand where their grievance is at. It's also for the chain of command to be able to better manage and navigate that space with our members.
There's more to come this fall, but we have had consistent improvement over the complaints system overall. We will then be able to expand that further for all other forms of complaint.