Thank you very much.
Again, we will look more deeply into that in another year or so. However, I think there are a couple of areas. One is something that I discussed with the chief of the defence staff a little while ago: making sure that people are held accountable for dealing with a particular grievance in the process. In their performance management agreements, the chains of command—at least at the most senior level—all have commitments to make sure that the process is timely. We'll see how that goes.
Again, it needs to be resourced properly. I believe one of the areas is whether the chains of command are getting the proper advice in terms of benefit policy and proper interpretation of policy, in order to provide a fair decision in a timely manner. That could be an area. As well, are the grievance committees and the grievance boards being provided with the right people to be able to effectively deal with a grievance process?
It's not that I believe everybody would want to go and work for the grievance board, but I think it is important that we have good, quality people there in the long term, not just in the short term, to be able to effectively support the system. Without an effective, timely and fair grievance system, you will never gain the trust of the whole institution that you'll be treated fairly.