The major problem with the grievance system that we are hearing—and one of the reasons that we do intervene more often and earlier in some of the complaints because of compelling circumstances—is those delays. Certainly what we're hearing is that there's a resource issue, in not having sufficient resources in order to be able to support the grievance system.
I truly and firmly believe that there are more systemic issues underneath. For one, are people accountable for supporting the grievance system, whether that's in the chain of command, at the initial authority level or at the final authority level? There are deep issues in there, and it's one of the reasons we have decided in our systemic investigation plan to look at these recourse mechanisms next year, the following year, to determine what those deep issues are that are causing this cycle of delays to occur over and over again. Every time resources are thrown against it, the backlog comes down but the delays keep reoccurring.
There are some systemic issues there and we need to find out what they are.