On the latter part of your question, absolutely. If the medical documentation is not full and complete, it doesn't talk about the reasons for the injury and things like that, then the adjudication becomes slower. They have to find other information. They may have to look through other documents, maybe not medical in nature. Maybe they're deployment documents, where they were deployed to, those types of things.
The issue about complaints that come to our office is certainly not about direction to under-report. That is not what we hear. The issue might be that medical professionals are not putting all the information in that they require. The same thing likely happens in civilian medical systems as well, but in this case, the VAC has to use that information to make adjudication. If it's not complete, then the adjudication process becomes slower. The more complete the documentation, the faster the adjudication.