We identified, through our review of DND, that documentation was a significant issue, and it was a shortcoming. We sought 40 files for review, and we had to replace 19 of those 40 files.
The process of obtaining documentation may sound somewhat administrative, but there is a real consequence there. The lack of evaluation material means that you cannot justify how you made decisions associated with awarding contracts. The lack of documentation around communications with suppliers means that you cannot say that all communications with suppliers were done on an equal and timely basis.
There are broad implications to documentation, so that's ultimately what led us to make that recommendation.