I can't speak about the experiences in other departments. At National Defence, we welcome the review from the OPO, the Office of the Procurement Ombudsman, because it takes an external look at our practices.
We were a bit challenged in responding to the OPO at the time because we were coming out of the pandemic. People weren't able to get into the offices to access the paper files in certain cases. The OPO was very accommodating to allow us to substitute files. However, it is true that there were occasions where we weren't able to locate all of the records. In response to the OPO's recommendations, we are going back to ensure that we have records as complete as we can, and we are leveraging electronic means, as well, going forward.