Thank you very much, Mr. Chair.
I thank the witnesses for joining us. I'm very grateful to them.
Their testimony and their comments will enable us to delve deeper into certain issues. I will have a specific problem to put to them during the second round.
I'd like to start with some questions about Brookfield Global Relocation Services, or BGRS.
Unfortunately, military members tell us that the BGRS system is often a source of frustration. I submitted a question on the Order Paper to find out, for example, how many retroactive reimbursement requests have been made to military personnel since the last contract with BGRS was signed in 2016. Just to put this in perspective, the BGRS system processed 73,000 file requests. Of that number, there were 3,285 retroactive reimbursement requests made to military members. I find that figure, in proportion to the number of files processed, quite impressive. When that happens, a lot of pressure is put on the military member. For example, it could be a brokering service that is refused or moving expenses.
Are you concerned about the high number of retroactive reimbursement requests made to members of the military after the claims have already been approved?