You're talking about AI providing services now that humans normally would. That's dangerous, I would suggest, and we've certainly seen that backfire at Veterans Affairs, but I digress.
I would also argue that those complaints have been happening for pretty much the entire time the contract has been in use. One would argue that if you're going to say that you've had this long-standing contract, you would also want to re-establish or relook at, or review, all of those complaints as well and take them into account.
I would also like to know if you could file with this committee what the cost of that contract was and what we're looking at paying into the future.
Thank you.