I think there are a few things. The health services that were summarized by the member are a shining example of one of the areas where we should look. There is absolutely a place for these types of contracted health services where there is a need for a surge capacity or a temporary capacity or when there is a shortage of availability of people who are willing to be public servants.
Where I think the question gets interesting is if you have the same service day in and day out being offered by a contractor. Is it a more efficient model to bring that service in-house? We will look at it. We don't have data right now, so we're trying to gather some data. We have asked the unions if they have examples to share with us, and I'm sure they will.
On online services, I am very good with that. That's a very useful way to deliver things efficiently.
I think it's a matter of questioning where we have the contracted resources. Is it truly the right model? If it's surge capacity, that's great. If there are people who only want to work part time and don't want to become public servants under our compensation regime, we'll accept that. There may be savings there and a way to effectively deliver services more efficiently.