We actually track every interaction. Each month, about 7,000 to 9,000 inquiries come in from military members. On average, we have about two per person in the pipeline in any given month, and we answer those questions. We don't look at whether something is a complaint versus a question. We just track how often someone's coming to us, what the questions are and whether we're responding to them in timely manner.
On January 31st, 2024. See this statement in context.