The barrier, if there is any, would be around failure to change the internal process to reflect the best practice that gets identified. Some pockets of the organization do better than others. We want to take advantage of how they do it and apply that to others. There are three or four pockets of the organization that really struggle because of volume, so we're looking to focus on those to streamline their process and change it. If we're not getting changes in process, you won't see better results, because the volume is just going to keep coming up.
On February 12th, 2024. See this statement in context.